The Lidl Generation: Restaurants in Malta in 2010
Mona Farrugia has been reviewing restaurants for ten years. As less restaurants open and more restaurants continue to serve us Lidl-bought ingredients, she wonders what the point is exactly and hopes she is not witnessing the death of the local restaurant industry.
As we ease into the new planetmona and both myself and the readers get used to it, I now have better access to what articles the Funs love to read. As expected, ten years after I started reviewing restaurants, five and a half years after planetmona.com’s birth and two revamps later, the restaurant reviews are still the most read articles on the site.
This makes sense. After all, planetmona was simply a reaction to an ex-deputy editor who, short-sightedly, and with the usual amount of 'journalistic' spite (the Mona’s Meals reviews took away a lot of his on-the-side restaurant PR stunts) would not put the restaurant reviews on the newspaper website. Life has taught me that when given kilos of lemons one needs to learn to make limoncello, granita and mousse.
When it comes to local restaurants, though, it feels as if they not only do not know what to do with the rind, the juice or the pulp: they are looking at the lemons and thinking 'waa dis?' and throwing them away. So I now write in a very weird environment: more people read me, people are constantly clamouring for reviews, yet the very subject I write about has taken a headlong dive into a pool with no water.
These days, when I find a good restaurant that I can recommend, I am nothing if not surprised. I started reviewing back in 2000 and since then, with a few bumps, hills and valleys along the way, the situation in local restaurants has done nothing but deteriorate, with a little peak around 2004/5. Since a restaurant critic’s job is to review restaurants, if no new restaurants open, if the good ones become less than good, if the good chefs emigrate, if the new chefs have no money (or guts) to open their own place, then the job will be severely impacted.
Nobody, including restaurant critics, has any interest in reviewing bad restaurants on a constant basis. Some local 'reviewers', you may have noticed, have every interest to gush about everywhere: taking flak (and not taking advertising euro) because you're honest is no joy. Although, judging by the hits on planetmona, one-star restaurant reviews get higher page views than the 5 star ones do, and the Funs do love a tragedy, nobody wants to eat it. Nobody wants to spend their money on rubbish. That includes me.
Moreover, the increase in web (and even hard copy) restaurant ‘critics’ has increased exponentially. Everybody is an expert, a writer, a critic and the restaurants are so good that nobody can be bothered starring them. Oddly, soon after a brilliant review, the restaurant starts to advertise on the very same newspaper or blog they would have been reviewed on. Hmmm. Otherwise, whole pages are dedicated to how fabulous the restaurant is and the magazine does not bother to tell us that the restaurant owners actually paid the magazine to write this. Convenient, non?
Or, as Alice would say, curiouser and curiouser. How can we have more critics, a plethora of Facebook pages and groups, a never-ending amount of blogs, all dedicated to the subject, when the punters are sick and tired of being fleeced, have stopped eating out completely or eat out only because it is a necessity? After all, the social element of eating out cannot be underestimated: it is why deals are signed over an hour's lunch rather than 24 hours of meetings.
Over the past year or so, the complaints about local restaurants have increased, but now people do not just complain. These days, it is not about one-off incidents, badly-trained staff or one meal which went awry: in 2010 in Malta, customers are actually giving up on eating out. And that is serious.
Yet the very same people who are so unhappy with the local situation still get excited about eating in Sicily, France, India and everywhere else they can escape to. So they are not tired of eating out. They have had it with eating out in Malta.
For years I have been writing that the essential issues with restaurants, as with any other business, come down to management, training of staff and purchasing. Restaurants are not extensions of somebody’s personal kitchen and just because you know how to give a lovely supper for eight, it does not mean that you should open your own place and charge people money for it. Restaurants are a business. Sure, you need to love food - that helps - but you also need to be able to manage. Malta has a management problem in general.
When people started cottoning on to the fact that shopping in Malta was a less-than-enjoyable experience, they became experts at offshore shopping. It is not that difficult nowadays and within thirty minutes you can buy yourself an airline ticket , book yourself a boutique hotel, and you’re off. If you cannot leave, you buy online, and many of us are – ASOS, Net-A-Porter, Matches: just try and stop us. Unfortunately you may have noticed that the restaurant experience cannot be consumed via the web.
The essential problem with many local restaurateurs is that they treat people – their own customers, the ones that pay their livelihood - like idiots. In one week, three people sent me personal e-mails, all pleading with me not to publish their names or the name of the restaurant, to tell me that one particular restaurant was serving €10 starters bought from Lidl.
With the first e-mail I thought the person may have got it wrong. How on earth would they know, I wondered. Well, it goes to show: they do. In one particular case, the customer was so irked, so absolutely upset, that she went to Lidl the next day to check if a particular item really had been bought there, and of course, it had. ‘I wish it hadn’t!’ she wrote. ‘I go to this restaurant very regularly. I take clients and business contacts there. I leave huge tips. Did the owner actually think I would not realise what was going on? A 'special' indeed!’. I have the details, which, as I promised her, I am not publishing and you know what, the customer is right in this case.
Although Lidl has, with the same slash-and-burn retail methodology it applies worldwide, damaged some local businesses very badly, although some of its products are extremely low quality (while others are very good value: try the walnuts, which are miles better than those from Good Earth) I have no qualms with shoppers who want to spend their money there. After all, even I succumb regularly, if anything because of their proximity and because, oddly enough, they (intermittently) stock things like ground hazelnuts, which I cannot find elsewhere. Nonetheless, the regular sight of so many restaurant owners doing what is very obviously a commercial food shop (twenty of the same item) is nothing short of shocking.
A few weeks ago I got stuck in one of Lidl’s carparks and had ample time to realise why the driver in the car in front of me could not see from her rear-view mirror: her back seat and her boot, right up to the roof, was packed with Lidl’s pizza and burgers (ready in a bun, complete with lettuce and tomato), soon to be chucked into a microwave in some take-away and sold at three times the price. I understand that confectioners are completely bypassing the agents and buying bulk sweets from Lidl now, too.
All of this is highly undesirable (not to mention flummoxing) but, since I don’t buy pizza, burgers or sweets from these places, it is something I can live with. After all, 'chefs' have been buying commercial sizes of stuff from supermarkets for years now. Who do you think buys those huge vats of 'sweet and sour sauce' from the 'Oriental' sections of Pavi and Smart? Each to his own. Nonetheless, to find cheap items masquerading as something close to ‘quality’ selling for atrocious restaurant prices in what is meant to be a classy restaurant is just beyond the pale.
Purchasing in restaurants has become the domain of unscrupulous chefs who wouldn’t know how to peel a potato’s eyes if it poked them in theirs. For those who do not understand restaurants, or have never worked in one, the money for these kinds of chefs is not just in their salary but in other things. Of course, no restaurateur is going to cheat himself, but if you are employed, working all hours of the day and night, you start to reason in a different way and buying the best ingredients may not be one of those criteria. Who pays for all this? Oh, you do.
Buying fresh, running around all day to small sellers, is a chore. So is ordering, checking what the suppliers have sent, keeping up with what’s in season and what is not. So whoever is in charge of purchasing starts going down easy street, buying what is in season all the time: it is easier buying farmed fish, rather than wild, not only because it’s cheaper, but because it’s constant. Awrat, spnott, tuna: they’re available year-round and they’re cheaper. Who cares if, at this point, they all taste the same? They look good, orderly and polite in the window. The menu doesn't need to be changed all the time. But if you’re charging the same amount as you would for the wild version when you know you’re buying it for half as much then that’s just cheating. And the punters know what you’re doing: you can only fool some people some of the time and those that can be cheated all of the time deserve it.
A couple of years ago, a local (slightly infamous) restaurateur invited me into his kitchen to show off, as they do. Within ten seconds I had noticed the piles of powdered packets of custard and ready-made foods. He was, at the time, charging an average €7 for his desserts, and judging by what I had seen, he had no interest in beating egg yolks to produce them. In a hot kitchen, custard is hell to work with, desserts a chore, pastry chefs almost inexistent (and too expensive to employ full-time) so he had taken the easy way out. When I pointed the packets out to him, he said that they were there ‘just in case’ but I’m no fool: nobody packs half a kitchen with stuff ‘just in case’. Just in case what, exactly? That there is a worldwide egg shortage?
Sadly, it is not just the places we used to consider ‘cheap’ that are opting for trashy raw ingredients which none of us would bother having in our kitchens: the expensive ones are at it too. And these days, there are, possibly, around five good value for money outlets on the island: in a country which has thousands of catering licenses and more than a million tourists yearly, that is nothing short of suicide.
One reader told me last week that he went from a three-time-a-week eater-outer to a once-a-weeker. ‘The rest’ he said ‘I save and spend on eating out of the country’. Considering that an average 3-course dinner for two with wine now costs €80, I’ll do the math for you: that’s €8,320 a year. For that amount, you can go to Asia, travelling business class, and eat fabulous, fresh food non-stop. You can go to Paris and Sicily bi-monthly. You can buy quality meats, fish and vegetables and stay at home. That’s what I do and judging by your feedback, you’re there too.
Food importers, at least those who can be bothered buying quality stuff, complain to me incessantly about the ignorance and sheer arrogance they encounter in restaurant purchasing. Olive oil, for example, is a huge culprit. Restaurants buy quality once then refill the bottles with rubbish, hoping that nobody will realise. They complain to the importers. They take ages to pay, sometimes never.
Most restaurants have no interest in buying quality local hobza (bread) to serve with food. They buy the local hobza which has been made in an electric oven (the traditional way is wood-fired) and comes ready-sliced. Worse off by miles, they produce little, soft burger buns, closer to cake than bread in texture, and expect us to appreciate their efforts. The little Maltese buns, such as those served at Da Pippo are hell to source, the suppliers need to be chased, they normally have no accounting system except for bits of paper. So the restaurateurs cannot be bothered.
Since we’re on the subject of Maltese food, I am so disheartened that there is not a single local restaurant which I can, hand on heart, say is serving true traditional food. Ask a local chef to make you a fried rabbit and see if they know how to. Ask them to produce a lampuki pie and watch how some of them have never even tasted the stuff, let alone made it. We are being served food made, and placed on our tables by, the McDonald's and Chicken Nugget generation. Most readers tell me that ‘the best local food is made and eaten in the home’, which is fine, but if it is not being produced on a commercial level, then it will die as more and more generations are reared on rubbish.
If all this were not enough, the poshest restaurants on the island, the ones we used to patronise with our birthday and anniversary money have, over the past year, taken an almighty dive. They have stopped experimenting, and some of their chefs have not been abroad, to eat themselves, to partake, as customers, in the restaurant experience, in years. Some are obsessed with commercial activities, because running an haute cuisine restaurant out of Paris and London is no joke. There's no money in it. It's all about passion. Some restaurants have had three changes of chefs in 12 months. In one particularly posh one, an ex-manager told me he had to go begging for his own and his staff’s salary every month. Hah: so much for posh.
Many quality restaurant staff have given up and have moved on to work for food and wine suppliers, or, in some cases, emigrated, taking their entire brigade with them. I had a meal at one of my own 5-star rated restaurants a few months ago and was shocked that they were still serving the very boring trio of foie gras as a starter, considered posh by those who have no idea, and dull as dishwater by those who know what inventive food is about. These days I buy foie gras at Zammeats and cook it at home. In a restaurant I want something I cannot make myself: the metier of the chef. It felt as if I had hit a time warp and I did not review it. Another highly-rated restaurant has service so awful, swinging between good and bad worse than a playground in the wind, that I am embarrassed on their behalf.
Can we, the punters, do anything about this? At this point, I very much doubt it. It would be just crazy if we continued to patronise these places even though, sadly, for the middle-class mid-lifers, eating out is the one semi-social recourse left. We do not eat out because we need to eat, because we are hungry: we do it so that we have an excuse to wear the clothes we bought at Matches, to get out of the house, to get dressed for our partner, to have a chat away from the children. Eating out is part of the life we live and these people, these Lidl-ingredient cooking, punter-fleecing, restaurant owners are taking it all away from us. They will pay. Sadly, we already are.
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The thing that I hate most is that when you ask if for example the 'awrat' being presented is farmed or not, if the cake is home made (or a packaged one), you first get the infamous 'let me ask' with the evil looks from the rest of the staff/manager haunting you through the whole meal...certain restaurants think that they can fool their customers but the reality is that most of us are getting educated in good food when buying quality produce for their domestic consumption. We have given up eating out because whats is meant to be an excuse to de-stress ourselves and enjoy in the pleasures of food becomes the complete opposite. We prefer to 'invest' that food in seeking and buying good quality produce, a cooking workshop and hosting our friends over to dinner. That is a real pleasurable dining experience.
Derek, frankly you have put my views in a beautiful nutshell: the looks from the staff, the frustration of the owners, the lies, the sheer I-Hate-My-Own-Customers attitude.
When people come to the Mona's Meals workshops that is exactly what they tell me. And they come to learn how to make quality food at home, using genuine ingredients. Then they go out to eat and are presented with dishes which are of a lesser quality than they would have made as students!
Now how crazy is that?
I can't begin to tell you how many conversations and arguments I've had with friends when going out to eat.
Most of them are of the "come on, don't be all negative and ruin it for everyone else" opinion. I however share your thoughts on this.
I come from Stockholm, Sweden. A city where even the street food often is hard to knock in taste and quality. I didn't realize how lucky I was there, culinary speaking. Sometimes something would be bad but usually the service and whatever they replaced it with prevented any dinner from becoming a disaster.
After having lived in Malta now for about 3 years I must say I have almost given up on going out to eat. I usually go out around St Julians and Sliema and with a very few exceptions, most of the time the service and food have both been absolute crap.
The problem I believe, lies in people like my friends (no offense to anyone) but as long as they keep silently pushing that crap called food down their belly and paying for it... nothing will change.
I went to culinary school for 3 years and while I am no expert on the topic of the culinary arts I usually find that the most basic and fundamental principles of cooking and serving food have been forsaken in Malta.
Please continue to shed light on this matter, please keep telling to bitch and wine and complain on the bad food they get, otherwise restaurants will keep doing a crap job.
I really look forward to seeing your recommendations. If you could go both ways and serve us with recommendations both for exclusive places and affordable everyday type of restaurants.... that would be awesome.
Thank you!
The best way to find the good ones is by going to Restaurant Search and simply going for the 4/5 star restaurants. You will note that most of them are out of Sliema and St.Julians.
Meanwhile though, I am, as I mentioned up here, working on my favourite 5 in Malta. Keep coming in to check.
Personally, I think the customers are to become more discerning in their choices when it comes to parting with their cash at pricey eateries not only when it comes to desert but also in cases were wines are massively overpriced. Ultimately if customers simply do not order such items, restaurateurs will quickly notice the downward trend and take evasive action. Simply refuse to be swindled so easily !
I agree with you, although as with everything else in Malta, discernment is a little hard to come by. People are happy shoving crap down their gullets and paying over-the-odds for it.
On FB, where this article was shared many times, one guy was recommended a 'special wine from an Italian region' at €33. He bought it, only to find it at Lidl the next day at €3. If that is not outright theft, then I don't know what is.
I blame the Institute of Tourism Studies for the mediocre restaurants that we have here in Malta.
When a 16 year old finishes fifth form and he has good grades, he would enter a sixth form course.
When a 16 year old finishes fifth form and he has so and so grades, he would usually go to the sixth form in Naxxar to polish up his grades and hopefully continue on to University.
Ask any 16 year old with mediocre O'levels what he plans to do......go to the ITS and learn how to cook !
You may enter the ITS website and see what grades you need to enter a course.
Entry Criteria
The minimum entry requirements are:
Two (2) SEC “O” Level passes or equivalent
at grade 5/C or above.
Preference will be given to students having
passes in Languages, Mathematics, Home
Economics and ECDL full Certificate.
I am not saying that ALL candidates at the ITS have low grades.
I personally would raise the standards of entry.
Agreed.
Also, culinary studies should NOT be a part of tourism studies. That is the basic issue. We are training our students to produce stuff 'for tourists'. This is destroying our culinary heritage.
Dear Mona,
As a seasoned restaurant critic please give us the top 5 restaurants at present on the island where we can fork our hard earned money on. I visit quite a few restaurants... but as you well said in the above article, they leave a lot to be desired.
Ron, I am working on this as we speak. While I was writing this article I was wondering where I can actually recommend, as the situation has now become so bad that even I never have any idea where to go eat. This article will be ready soon. Please continue coming in to check.
Great article and a real eye opener. Obviously depressing. Even though it does seem that 6 years of frustration (you said 2004/5 was the peak) came pouring out while you were writing this piece. There always is a silver lining, there always is a tomorrow and I prefer to believe that it will be better than today. This article can, who knows, be one of the catalysts for the positive change.
One area which I am not sure I agree with you, is that you seem to imply that the situation is down to a lack of passion, lack of knowledge, lack of hard work...you get my drift.
I believe it is something much more tangible than that...as with too many areas in today's world...it is simply about the bottom line.
Now whether it is greed or simply a struggle to remain above water, deserves another great article such as this one...hint, hint...and hopefully a tad more positive :)
You know that in every reviewer's heart is a great WISH for things to improve. There is narry a more hopeful person than the one who can call a spade a spade.
Nonetheless I don't see anything positive right now.
I am not saying restaurant staff do not work hard. They do. There is no other way to work in a restaurant, than 'hard'.
And no, it's not 6 years of frustration. It's a creeping realisation that the situation is beyond repair. That's scary.
OK, here we go again: Great article and analysis. :)
Quite a scary tendency indeed. I mean for example I always ask whether my favorite dessert (tiramisu) is homemade or not. Charging a premium at a better restaurant for serving something from a discounter is definitely a "no go" by my standards as well.
Let's see if we get to read some names here.
I am not sure, but could all this hassle be because the distributors are making the life of restaurant owners/chefs hell? I know what it looks like to get an order and have to check that the products are fine and are what one would have ordered. I did this stuff when i was in Germany.
We are a small country, where thankfully, we can get fresh vegetables on daily basis, we don't need to travel for days to get fresh vegetables because fields are on the other side of the country. Here in Switzerland (I work in St. Moritz) I have no idea what fresh vegetables are. I mean at the supermarket one gets "fresh vegetables" but they do not taste like the fresh vegetables we have in Malta.
On the other hand, i am pretty sure that distributors don't have it easy either. Non-paying customers are a headach as well.
Guys at the end of the day, if you want to get your wage, clients want tasty fresh food prepared with love not just cooked for the sake of it and served.
WE NEED TO CHANGE THE IDEA OF SERVICE AND FOOD IN RESTAURANTS IN MALTA. Clients have to be served food not be thrown food at. Students at the ITS have to change their mentalty and NO: waitressing and cooking is not a job that everyone can do.
omg
OMG
I just read this excellent and very well written article.
After reading this piece, I had a hunch.
One of my hunches after eating at a particular restaurant was
confirmed as I visited Lidl just after 12 hours, and lo and behold I
found 3 items on their shelves.
Hmmmmm, now, is it possible that that lobster I had 2 weeks ago, was
also bought from Lidl ?????
I did a quick google search ( Lidl lobster ) and lo and behold, Lidl UK
were selling lobsters for £5.
Please, can somebody tell me if Lidl Malta were selling Lobsters from their local stores ???
I was charged 35 euros for a lobster at this particular restaurant.
Please, somebody tell me that this time I got my hunch wrong.
Lidl were definitely selling lobster in the UK last year. I don't know about their Malta stores as we get Italy stock, not UK stock (which differs slightly). As the ST's 'Style' magazine had said at the time 'Lobster from Lidl? Just wrong'. They were not referring to restaurant owners stocking up from there, of course, but to the fact that Lidl is known as the cheapest supermarket (along with Aldi) and lobster as a 'posh' ingredient.
What I do know is that in most restaurants, lobster is imported from very, very far away. The only local lobster is the 'xkall/a', which I have written about prior. I've only ever seen it served at Il-Horza in Valletta. Personally I have bought it from Rita in Marsaxlokk at around €18 a kilo. A simple poaching does the trick. I suggest you do the same.
excuse my ignorance, however what's the problem with buying ice cream from lidl and serving it in a restaurant...minn x'imkien irid jinxtara l-gelat le? Allura if it's Smiles it's fine?? and if the grissini are from ... boq... Scott's it's ...ok?? I would feel annoyed if I recognise the ready made pizza from Lidl which is baked and served...that yes would annoy me, however m'iniex nara x'differenza taghmel minn fejn inxtara l-gelat jew in-nuts li jwaddabli fuqu. Again excuse me if i'm getting the point wrong.
Your point is valid, but it is wrong :)
The issue is not about whether they buy Smiles or Lidl. The issue is that a €10 dessert kind of restaurant should be making its own friggin' ice-cream, not buying cheap air-shot, milk-powder crap and selling it off as something 'of quality'.
The point, in fact, is about whether you'd rather buy cheap ice-cream and eat it at home or pay over the odds for some idiot to pass it off as his own, and charge you 300% extra for it.
great great article. As excellent as it is depressing.
And btw, this new site reads brilliantly on my iPhone. Bravo(a) :)
Thank you for your lovely comments Chris. Yes on iPhone it's great. On bb we're still working hard to make our crackberry addicts happier. Improving on the drug, so to speak :)
I remember the last time I actually had good food in a restaurant.It was some years back,in Qawra and if I recall well it was "Ristorante Michelangelo". I really,truly avoid going out for a meal,for simple reason of knowing that I will be disappointed.Just last week,we decided to go out with a friend for lunch and I was REALLY disappointed.I mean how hard is to get right Caesar's salad? The lettuce was limp and smothered with store bought sauce and the chicken was pan fried!! Hellooo!!!What happened to good old fashioned grilling?Thank goodness for the bread rolls which were fresh,so I could eat and take my medication.
On another note,I've been meaning to say it for some time...Mona,it's your fault! :)
You have set certain standards in restaurant reviewing and I really truly enjoy your articles here.I used to love them on my Sunday paper,but the 'Mona substitutes' are in no way match for the original,no matter how hard they try.
And I've read somewhere about London 'underground' restaurants which are just regular households,but I can't remember where. (If I ever find the article again,will share it)
Maybe that would be the answer to the good food crisis.Opening your door to complete strangers to feed them in your house :) (hint,hint)
How hard is it to get a Caesar salad right? Damn hard. Simplicity always is. If a chef wants to test somebody he is employing, he gets him to make an omelette.
Thank you for blaming me :)
TW would kill me if I tried to run an underground (or overground, since we don't have a basement) restaurant in the house. The house is sacred, and I don't blame him really. I'm a critic, not a restaurateur. I try to do my (unpaid) 'job' right; they should do theirs.
"The little Maltese buns, such as those served at Da Pippo are hell to source, the suppliers need to be chased, they normally have no accounting system except for bits of paper. So the restaurateurs cannot be bothered."
Can you blame them, really? Suppliers and restaurateurs need to work together if the situation is to be reversed, surely?
Paul, all over the world if you want something good, you need to work for it. The easiest thing is a constant supply from Lidl. Is that what we want in our restaurants?
With regards to the Maltese hobza: the job of the old woman baker in Valletta who makes this bread is to MAKE THE BREAD. I'd rather she concentrated on that than on buying herself an accounting system.
An accurate analysis of the situation. Eating out in Malta is depressing and I don't see it getting any better.




